Thank you for booking your cleaning!
Please check your email for confirmation and review the terms of service below.
Please check your email for confirmation and review the terms of service below.
Please fill out New Client Profile.
Welcome to Life Maid Simple!
Before Your Cleaning Appointment
Preparing for Your Cleaning
To get the most out of our cleaning service, please make sure your home is picked-up and neat so our cleaners can access every nook and cranny. Unless you’ve added “Wash Dishes” to your service extras, please make sure the sink is not full of dishes. (So we can scrub the sink!) We reserve the right to charge a Cleaning Preparation Fee. Please leave a toilet brush in the bathroom and replacement trash bags in the kitchen. As a green company, our cleaners do not provide trash bags, and nobody wants us carry around a dirty toilet brush and use it in all of our houses.
2-Hour Window of Arrival
Please allow your cleaning crew a 2-hour window of arrival (to deal with traffic, parking, and other surprises). First-time clients will receive a courtesy call when we are on our way to your home.
Cancellations / Rescheduling
We reserve your cleaning time exclusively for you! Please make any scheduling changes at least 2 business days before the day of service. To avoid incurring a $50 Cancellation Fee, please login through our Client Portal or give us a call at 401.533.8074 to cancel or reschedule at least 2 business days in advance. In case you incur the $50 fee, please keep in mind it goes to our cleaning crews to compensate for work hours they lost for that day. We appreciate your cooperation and understanding!
Access
If you won’t be home during the cleaning and you have not given us a key: please let us know if you left a door unlocked, have hidden a key, or provide a garage / lockbox / door code. Please advise us if you have an alarm system. In the event that our cleaners cannot gain access to your home, we reserve the right to implement the $50 Cancellation Fee Policy.
To get the most out of our cleaning service, please make sure your home is picked-up and neat so our cleaners can access every nook and cranny. Unless you’ve added “Wash Dishes” to your service extras, please make sure the sink is not full of dishes. (So we can scrub the sink!) We reserve the right to charge a Cleaning Preparation Fee. Please leave a toilet brush in the bathroom and replacement trash bags in the kitchen. As a green company, our cleaners do not provide trash bags, and nobody wants us carry around a dirty toilet brush and use it in all of our houses.
2-Hour Window of Arrival
Please allow your cleaning crew a 2-hour window of arrival (to deal with traffic, parking, and other surprises). First-time clients will receive a courtesy call when we are on our way to your home.
Cancellations / Rescheduling
We reserve your cleaning time exclusively for you! Please make any scheduling changes at least 2 business days before the day of service. To avoid incurring a $50 Cancellation Fee, please login through our Client Portal or give us a call at 401.533.8074 to cancel or reschedule at least 2 business days in advance. In case you incur the $50 fee, please keep in mind it goes to our cleaning crews to compensate for work hours they lost for that day. We appreciate your cooperation and understanding!
Access
If you won’t be home during the cleaning and you have not given us a key: please let us know if you left a door unlocked, have hidden a key, or provide a garage / lockbox / door code. Please advise us if you have an alarm system. In the event that our cleaners cannot gain access to your home, we reserve the right to implement the $50 Cancellation Fee Policy.
During Your Cleaning Appointment
Pets
If your pet gets uncomfortable or anxious around new people or loud, scary and unfamiliar equipment, we encourage you to put them in a secure and safe area for the duration of the cleaning. While we are a pet friendly company, we understand that your pets likely don’t know that we mean no harm!
Should I Stay or Should I Go?
Many clients prefer to simply leave access instructions and let our cleaners work our magic in your absence. During First-Time Cleanings, we encourage you to show the cleaners around, provide specific instructions / requests, etc. Essentially, our cleaners will need their focus and attention on ensuring an excellent-quality cleaning. Whether you choose to stay or go, we ask that you let the cleaners efficiently perform their tasks with their concentration devoted to getting your home sparkling-clean!
If your pet gets uncomfortable or anxious around new people or loud, scary and unfamiliar equipment, we encourage you to put them in a secure and safe area for the duration of the cleaning. While we are a pet friendly company, we understand that your pets likely don’t know that we mean no harm!
Should I Stay or Should I Go?
Many clients prefer to simply leave access instructions and let our cleaners work our magic in your absence. During First-Time Cleanings, we encourage you to show the cleaners around, provide specific instructions / requests, etc. Essentially, our cleaners will need their focus and attention on ensuring an excellent-quality cleaning. Whether you choose to stay or go, we ask that you let the cleaners efficiently perform their tasks with their concentration devoted to getting your home sparkling-clean!
After Your Cleaning Appointment
Billing
Payment is due on the day of the cleaning. If we have your credit card on file, our system will place a hold on the card (for the total due) the morning of your cleaning. You can pay with a check, PayPal or cash (in an envelope with our name on it). The day after your cleaning, we will either charge the card or release the hold (if you paid by an aforementioned method).
Additional Charges
The price provided at the time of booking is an estimated cost. We ask very detailed questions about the dirt/dust/mess level of your home as well as extras you would like included. If at the time of the cleaning we fin that the condition of the house is worse than disclosed, the house was not picked up prior to service, or client requested extra services we will add that cost to your booking. The final total will reflect additional rooms / tasks requested by client and any excessive dust, soap scum, grease that weren't mentioned during booking
Rate Your Team
You’ll receive an email the day after your cleaning appointment that will give you the opportunity to rate your cleaning / team. Please take advantage of this feedback request! We encourage all feedback: positive, negative or neutral! Did the cleaners miss a trash can that should have been emptied? Please let us know so it never happens again! Were the cleaners who came courteous, respectful and attentive to your needs? Awesome! We’d love to hear about it! We ask that you keep in mind that if your cleaning didn’t meet your expectations, we won’t know about it until we hear from you. After all, we strive to exceed your expectations time and time again!
100% Happiness Guarantee
Please contact us within 24 hours if there are any issues with the cleaning - please do not clean any missed areas yourself! We want to have opportunity to make it right for you. We encourage your feedback and are here to help. Terms of our guarantee are as follows:
1. We must be allowed to come back and re-clean areas of concern no later than 48 hours after the service.
2. Refusing re-cleaning will limit any refunds to no more than 15% of the cleaning fee as long as we are provided pictures of the missed areas.
3. We will not issue any refunds if we have not been notified within 24 hours, allowed to come back within 48 hours, and/or provided pictures of missed areas.
4. Prior to issuing any refunds we will first bill for any extras requested during the cleaning and any heavy dirt/dust/mess that was not disclosed at the time of booking the cleaning.
Our 100% Happiness Guarantee will be considered voided if any of these terms are not met.
Payment is due on the day of the cleaning. If we have your credit card on file, our system will place a hold on the card (for the total due) the morning of your cleaning. You can pay with a check, PayPal or cash (in an envelope with our name on it). The day after your cleaning, we will either charge the card or release the hold (if you paid by an aforementioned method).
Additional Charges
The price provided at the time of booking is an estimated cost. We ask very detailed questions about the dirt/dust/mess level of your home as well as extras you would like included. If at the time of the cleaning we fin that the condition of the house is worse than disclosed, the house was not picked up prior to service, or client requested extra services we will add that cost to your booking. The final total will reflect additional rooms / tasks requested by client and any excessive dust, soap scum, grease that weren't mentioned during booking
Rate Your Team
You’ll receive an email the day after your cleaning appointment that will give you the opportunity to rate your cleaning / team. Please take advantage of this feedback request! We encourage all feedback: positive, negative or neutral! Did the cleaners miss a trash can that should have been emptied? Please let us know so it never happens again! Were the cleaners who came courteous, respectful and attentive to your needs? Awesome! We’d love to hear about it! We ask that you keep in mind that if your cleaning didn’t meet your expectations, we won’t know about it until we hear from you. After all, we strive to exceed your expectations time and time again!
100% Happiness Guarantee
Please contact us within 24 hours if there are any issues with the cleaning - please do not clean any missed areas yourself! We want to have opportunity to make it right for you. We encourage your feedback and are here to help. Terms of our guarantee are as follows:
1. We must be allowed to come back and re-clean areas of concern no later than 48 hours after the service.
2. Refusing re-cleaning will limit any refunds to no more than 15% of the cleaning fee as long as we are provided pictures of the missed areas.
3. We will not issue any refunds if we have not been notified within 24 hours, allowed to come back within 48 hours, and/or provided pictures of missed areas.
4. Prior to issuing any refunds we will first bill for any extras requested during the cleaning and any heavy dirt/dust/mess that was not disclosed at the time of booking the cleaning.
Our 100% Happiness Guarantee will be considered voided if any of these terms are not met.